Who we are

Our website address is: https://puzzelize.co.za.

Refund Policy

Puzzelize accepts returns on a case by case basis. Please contact us before returning puzzles.

Missing pieces

Puzzelize can replace a missing piece BUT:

  1. Please wait a few days to see if it doesn’t turn up. Carefully check your pockets, under the carpet and bed, the dishwasher filter, dog’s kennel etc etc.
  2. Some detailed information about the circumstances of your missing piece(s). This helps us with quality control here. It’s possible for a puzzle to leave here missing a piece, but it’s quite rare as the pieces are counted several times before sealing the box for sale. Sometimes pieces break or chip during shipping or if you are REALLY convinced your puzzle came without a piece we will consider replacing the piece without additional cost or courier fee. This will be considered on an individual basis.
  3. Please send your request via email with one clear photo of the affected area of the puzzle.  We just need to identify which piece and include your address and contact details in the email!
  4. If you need to replace the piece because the dog or cat or parrot or kid has chewed it then you will be charged R50 and the courier fee. Please be honest about what really happened. We intend to keep a scrap book of funny stories and pictures.

Here’s mine:

My husband and I were discussing puzzle possibilities while scrutinizing the first ‘fish’ prototype.

He suggested commissioning a puzzle for his Contruction Company as Christmas gifts but definitely (at that point) didn’t want the fairy piece included. “There is no place for fairies on building sites!”

During the discussion I moved the puzzle from one board to another. Some pieces of the puzzle dislodged and fell to the floor. On rebuilding the puzzle the fairy piece was missing!!!???

We found her four days later under the bed in my study. I think she fell on my slipper and I must have kicked her under the bed.

Moral of the story: Fairy was being mischievous and hid away to prove that she is indeed needed everywhere! My husband has conceded.


Return Policy

Puzzelize values the privacy of our clients, and we would never give any personal information to any other party for any reason.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.